Feedback / Contact us

At i-HEART we value your feedback

Whether you have a comment, compliment or complaint, we want to hear from you.

You can contact i-HEART in the following ways:

By post:

Please write to:

Patient Liaison Officer
Barnsley Healthcare Federation
Thornton Road
Barnsley
S70 3NE

By email:

bhf.patientfeedback@nhs.net

By phone:

Please call 01226 72986.

If you would like to submit any feedback, please find our how to guide below:

A patients guide to Submitting Feedback & Complaints

Please note, this is solely for patient feedback, we cannot respond to medical enquiries or book appointments: To book an appointment please call 01226 242419.

Patients complaints policy
A copy of our patient complaints policy can be obtained from our surgeries.
Copies can also be downloaded from our website: www.barnsleyhealthcarefederation.co.uk/patientfeedback
Can I take any further action?
If you are unhappy with the outcome of our investigation you can direct your concerns to NHS England who will undertake an independent review in to your complaint
NHS England can be contacted in the following ways:
Email: engalnd.contactus@nhs.net
Telephone: 0300 311 22 33
Post: NHS England PO BOX 16738, Redditch, B97 9P
Parliamentary and Health Service Ombudsman
Should your complaint remain unresolved , you also have the right to approach the Parliamentary and Health Service Ombudsman whose contact details are
Telephone: 0345 0154033
Website: www.ombudsman.org.uk
Post: The Parliamentary and Health Service Ombudsman, Millbank Tower , 30 Millbank , London, SW1P 4QP