Frequently Asked Questions

Can I book an appointment with i-HEART?

Yes. Appointments can still be booked by using the existing telephone number (01226 242419) during the opening hours as above. The telephone lines will be open between 4:00pm – 6:00pm (Monday to Friday) and 8:00am – 9:30am during weekends and bank holidays.

What time are your appointments?

Our appointments are available Monday to Friday 18:30 – 22:30 and Saturdays and Sundays 10:00 – 14:00

Can I still receive medical advice via telephone?

No. Our telephone lines will be staffed by our administration team who will book an appointment with one of our clinicians. They cannot offer advice on any medical matters.

Can I still request a call back from i-HEART?

No.

Where can I obtain medical advice when i-HEART is closed?

i-HEART was never designed to replace your GP surgery, but to offer alternative ways of accessing medical treatment at times when your GP surgery is closed. You should always contact your GP in the first instance to discuss any medical concerns you have.

If you are unable to access an appointment with your GP, you can continue to call i-HEART during our revised opening hours. When our phone lines are closed, you should call NHS111 for non-emergencies and call 999 for emergencies.